Self-Order Kiosks

When a customer queues at a busy counter, two things happen that cost your business money.

1. The customer experience degrades the longer the queue, the lower the satisfaction score and the higher the abandonment rate.
2. The pressure on your counter staff to move the queue quickly works directly against the upsell conversation that increases average transaction value.

Self-order kiosks remove the queue pressure entirely. Customers order at their own pace, browse the full menu without feeling rushed, respond to upsell prompts that a busy cashier wouldn’t have time to offer, and customise their order with a precision that reduces errors. The data consistently shows that self-order kiosks increase average transaction values (typically by between 15% and 30% in QSR) while simultaneously reducing the demand on front-of-house staffing.

Quick Service Restaurants and fast casual: Kiosks reduce queues, increase average order value and give operators the ability to redeploy staff from order-taking to food preparation and customer service. The original and most established use case.

Contract catering: In B&I, education and healthcare catering environments, kiosks reduce counter pressure during peak service windows, support pre-ordering workflows and enable contactless ordering where that’s operationally preferred.

Healthcare environments: Patient and visitor check-in kiosks reduce administrative burden on reception teams, improve wayfinding to correct departments and provide a self-service option for patients with mobility or communication challenges.

Retail: In retail environments, kiosks provide extended range browsing, product information and in-store ordering capability; bridging the gap between the physical and digital storefront.

What self-order kiosks mean for each stakeholder

For Operations teams, kiosks remove order-taking pressure from front-of-house staff during peak periods, reducing errors and allowing teams to focus on quality of service rather than speed of order capture.

For IT and Digital teams, our kiosks are compatible with Android, Windows and Linux, and integrate with leading EPOS, payment processing and ordering platforms; reducing the complexity of adding kiosks to an existing technology stack.

For Procurement, kiosks represent a measurable commercial return. The increase in average transaction value from kiosk deployments is well-evidenced and typically delivers a clear and calculable return on investment.

For Sustainability leads, reducing the paper receipt and printed menu dependency that comes with counter service, combined with the energy efficiency of commercial kiosk hardware, contributes to operational sustainability commitments.

Where have self-order kiosks have made a difference?

We have successfully deployed kiosks across the foodservice spectrum; from high street staples Black Sheep Coffee to catering giants Sodexo and ISS. You very likely have seen (and used) our work out in the wild.

Our Self-Order Kiosk solutions, at a glance:

• Wide range of sizes — Range in size from 8″ to over 100″
• Range of accessories available — Including barcode scanners, status lights, and RFID readers
• Variety of mounting solutions — as well as bespoke mounting options
• Flexible software — Compatible with Android, Windows and Linux
• Clean cable management — No stray wires and cables

Do self-order kiosks really increase average transaction value?

Yes, and the evidence is substantial. Research consistently shows that self-order kiosks increase average transaction values in QSR and fast casual environments by between 15% and 30%, driven by unhurried browsing, effective upsell prompts, full menu visibility and the removal of the social pressure customers often feel when ordering at a busy counter.

What mounting options are available for self-order kiosks?

Our kiosk range is available in freestanding floor-standing, wall-mounted and table-mounted configurations, as well as bespoke mounting solutions for specific environments.

Can self-order kiosks integrate with our existing EPOS system?

Yes. Our kiosk solutions are designed for integration with leading EPOS, payment and ordering platforms. We discuss your existing technology stack as part of the scoping process and recommend hardware and software configurations that integrate cleanly with what you already have in place.

What additional accessories are available with self-order kiosks?

Our kiosk range supports a wide range of accessories including barcode scanners, RFID readers, status lights, payment terminals and customer-facing displays.