Maintenance & Support

We provide proactive maintenance, rapid response times and expert troubleshooting across the full range of digital signage hardware and software — menu screens, LED walls, glass LED balustrades, kiosks, tablets and the content management platforms running on top of them.

Our approach is proactive rather than reactive wherever possible. Remote monitoring across your estate means many issues are identified and addressed before they become visible to your customers, staff or visitors. Where a physical intervention is required, our support model is built around minimising the time between fault and fix.

Our deep manufacturer relationships empower our technical teams with deep knowledge of products from across the digital signage world, including Elo, Samsung, Nexnovo and more.

For Operations teams, it means screens that stay reliably operational without your staff needing technical expertise to manage them, and rapid resolution when something does go wrong.

For IT and Digital teams, it means a genuine extension of your technical capability — proactive monitoring, structured fault diagnosis and a support partner who understands both the hardware and the software layers of your estate.

For Procurement, it means predictable support costs through clearly defined SLAs, rather than unpredictable reactive call-out charges from a fragmented set of suppliers.

For Sustainability leads, proactive maintenance also means hardware that’s kept performing efficiently for longer, reducing the environmental impact of premature replacement and unnecessary energy waste from poorly functioning devices.

What kind of digital signage issues can you support?

We support both hardware and software issues across the full range of digital signage technology — menu boards, LED walls, glass LED balustrades, kiosks, tablets and the content management platforms that run on them.

How quickly do you respond to a fault?

Response times are defined within your service level agreement and tailored to the criticality of the affected screens — a customer-facing menu board or stadium LED wall will carry a faster response commitment than a lower-priority internal display. We’re happy to discuss specific SLA requirements for your estate.

Do you monitor our digital signage estate remotely?

Yes. Remote monitoring is central to our proactive maintenance & support approach, allowing us to identify and often resolve issues before they become visible or disruptive — rather than waiting for a fault to be reported.

Can you support digital signage hardware you didn’t originally install?

In many cases, yes. We’re happy to assess existing digital signage estates, regardless of original installer, and discuss bringing them under a proactive maintenance and support arrangement.

What’s included in a maintenance contract versus ad hoc support?

A maintenance contract typically includes proactive remote monitoring, scheduled preventative maintenance and prioritised response times under an agreed SLA. Ad hoc support is available for clients who prefer a reactive, pay-as-needed model. We can advise on the right approach based on the criticality and scale of your estate.